We also value your feedback and suggestions — they help us continually improve the EV Loan Hub experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Follow us!
We are a proud member of the Financial Services Online network!
Connect with us on your favourite social media platform for the latest financial news, views, resources and information.
The Clean Energy Finance Corporation (CEFC) has partnered with Hyundai Capital Australia to offer discounted financing options for eligible Hyundai and Kia electric vehicles (EVs). This initiative aims to make EV ownership more accessible by reducing the financial barriers associated with purchasing new, fully electric vehicles priced below the luxury car tax threshold of $91,387. - read more
In a significant move to promote sustainable transportation, a leading Australian bank has introduced low-interest loans specifically tailored for electric vehicle (EV) buyers. This initiative aims to make EV ownership more accessible and affordable, aligning with the growing consumer interest in environmentally friendly transportation options. - read more
The Clean Energy Finance Corporation (CEFC) has announced a partnership with Volkswagen Financial Services Australia (VWFS) to offer discounted loans for electric vehicle (EV) buyers. This initiative aims to make EV ownership more affordable and accessible for Australian consumers and businesses. - read more
Janus Electric Holdings Limited, an Australian pioneer in heavy vehicle electrification, has successfully raised A$4.5 million through a private placement. This strategic funding is set to accelerate the company's development and deployment of electric truck conversion kits and its innovative battery swap platform, aiming to provide comprehensive zero-emission solutions for the freight and logistics sector. - read more
Welcome to the world of EVs, where innovation meets sustainability. In Australia, EVs are gaining popularity as environmentally conscious drivers seek alternatives to traditional gasoline-powered cars. As we aim for a cleaner, greener future, understanding the basics of maintaining these vehicles becomes crucial. - read more
In recent years, Australia has witnessed a significant shift towards eco-friendly transport solutions. Electric vehicles (EVs) are at the forefront of this movement, offering a sustainable alternative to traditional petrol and diesel cars. With advancements in technology and increased awareness about environmental impacts, more Australians are considering EVs as their next vehicle choice. - read more
Welcome to the world of EVs (electric vehicles), where sustainable living and cutting-edge technology merge seamlessly. As Australia embraces the green movement, more people are considering EVs as their preferred mode of transport. Whether you're looking to reduce your carbon footprint or simply want to enjoy the benefits of electric transport, there's no better time to explore your options. - read more
Knowledgebase
Interest-Only Loan: A type of loan where the borrower only pays the interest on the principal balance for a set term.